Shipping & Returns

At a glance

• Free standard shipping on orders of $49 or more.
• $9.99 flat on orders below $49.
• Standard delivery: 10–20 business days to most countries.
• Express: available where offered (roughly 7–12 business days), at a premium shown at checkout.
• Tracking: every order gets a tracked link, emailed the moment the parcel leaves the warehouse.
• Processing: most orders pack within 1–2 business days before dispatch.

The exact cost and window for your address are shown at checkout — there are no surprises on the final step.

Where we ship

We currently ship to 23 countries across North America, the United Kingdom, the European Union, Australia and parts of Asia. The destination selector at checkout confirms availability for your address. We do not serve every country, and we cannot ship to sanctioned regions. If your country is not offered, email hello@kikiliving.store and we will let you know if we are expanding there.

Free-shipping threshold, explained

Free standard shipping applies to orders whose subtotal is $49 or more after any discount. Below $49 we charge a flat $9.99. The threshold is calculated on goods, not on added express upgrades. Weight, not price, is what drives our true cost — so the free threshold is a courtesy, not a guarantee we make money on postage.

Processing time

After you pay, we verify the order and pack it. Most orders leave the warehouse within 1–2 business days. Pre-orders and made-to-order items follow the window stated on their product page.

Delivery estimates by region (indicative)

• United States: 10–18 business days standard.
• United Kingdom & EU: 12–20 business days standard, plus customs.
• Canada & Australia: 14–20 business days standard, plus customs.
• Asia-Pacific (served countries): 10–18 business days standard.

These are estimates, not promises. Remote areas, customs queues, weather and peak-season volume can add time. The only date we commit to is the one in your tracking event history.

Customs, duties and import taxes

International orders outside the US may be subject to customs fees, import duties or taxes (VAT/GST) levied by the destination country. These are the responsibility of the buyer and are not included in our prices or shipping fees. Some carriers collect them at delivery; others bill you afterwards. We cannot predict the exact amount — it is set by your local authorities.

Split shipments

We fulfil from warehouses in China, the United States and the EU. Items stored in the same warehouse ship together; items from different warehouses ship in separate parcels. You are charged shipping once, at checkout — we do not add a fee for splitting an order.

Lost or delayed parcels

If your tracking has not moved for 10 business days, email hello@kikiliving.store with your order number. We open a trace with the carrier. If the parcel cannot be located, we send a free replacement or issue a full refund — your choice.

Damaged or wrong items

If your order arrives damaged or we sent the wrong item, email us within 7 days of delivery with photos of the item and the parcel. We arrange a replacement or full refund at our cost, including return shipping.

30-day Happiness Guarantee

Not the right fit for you? Return unused items in their original packaging within 30 days of delivery for a refund to your original payment method. The full rules — eligibility, non-returnable items, who pays return postage, refund timing and the defective-item path — are on the Returns & Refunds page.

Holiday shipping note

During November–December, carrier volumes spike. Order early and expect the upper end of the estimate. We publish any cut-off dates on the homepage when we have them; we do not guarantee delivery by a specific date.

Need help?

Email hello@kikiliving.store with your order number. We reply within 24 hours on business days (Mon–Fri, 9am–6pm HKT).

Last updated: September 24, 2026